Exchange & Replacement Policy

At KAST, customer satisfaction is our priority. If you receive a product that is damaged, defective, or incorrect, we're here to help.

1. Eligibility for Exchange

All products purchased from kastretail.com can be exchanged within 7 days of purchase only if:

• The item is faulty, damaged, or defective at the time of delivery.
• The item received does not match the original specifications or is different from the product you ordered.

2. How to Raise an Exchange Request

To initiate an exchange or report an issue, you must notify us within 3 days of delivery using one of the following methods:

Email: contactus@kastretail.com

Phone / WhatsApp: +92 300 987 6665

At KAST, every exchange request is reviewed on a case-by-case basis to ensure a fair and timely resolution.

3. Replacement Process

For eligible domestic orders, a replacement will be dispatched once your claim has been reviewed and approved.

Please Note: You must email clear photographic evidence of the damaged or defective product to contactus@kastretail.com within 7 days of purchase before your claim can be processed.

4. Non-Exchangeable Items

Exchange requests cannot be accepted in the following situations:

• Requests submitted outside the specified time frame (after 7 days of purchase or 3 days of delivery notification).
• Products showing signs of use, misuse, or normal wear and tear.
• Products that have been tampered with, altered, or modified in any way.
• Items damaged due to improper handling or customer negligence.

5. Contact Information

If you have any questions regarding our Exchange & Replacement Policy, please contact us:

Email: contactus@kastretail.com

Phone / WhatsApp: +92 300 987 6665

Address: DHA Lahore, 54792, Pakistan