Privacy policy

KAST operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you, the customer, with a curated shopping experience. KAST is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls regarding personal information.

Personal Information We Collect

We may collect or process the following personal information:

  • Contact Details: Name, billing and shipping address, phone number, and email address.

  • Financial Information: Credit/debit card numbers, Easypaisa or JazzCash details, transaction information, and payment confirmation.

  • Account Information: Username, password, preferences, and settings.

  • Transaction Information: Items you view, add to cart, wishlist, purchase, return, exchange, or cancel, as well as past orders.

  • Communications: Messages you send to us, including inquiries and support requests.

  • Device Information: Browser type, IP address, device information, and unique identifiers.

  • Usage Information: Interaction with the Services, including pages visited, time spent, and clicks.

Sources of Personal Information

We collect information:

  • Directly from you: When you create an account, make a purchase, or contact support.

  • Automatically: Through cookies and tracking technologies when you browse our site or use our Services.

  • From Service Providers: Shopify and third-party partners who provide payment processing, analytics, fulfillment, and other services.

  • From Partners or Third Parties: For enhanced shopping experience or marketing purposes.

How We Use Your Information

We use your personal information to:

  • Provide and Improve Services: Process orders, manage accounts, arrange shipping, handle returns/exchanges, recommend products, and customize your shopping experience.

  • Marketing and Advertising: Send promotional emails or messages and show relevant advertisements based on your activity, with your consent.

  • Security and Fraud Prevention: Authenticate accounts, secure payments, detect fraud, and maintain a safe environment.

  • Customer Support: Respond to inquiries, complaints, or support requests efficiently.

  • Legal Compliance: Comply with applicable laws, respond to subpoenas, or enforce policies.

Disclosure of Personal Information

We may share your information with:

  • Shopify and service providers: For payment processing, shipping, cloud storage, IT services, and analytics.

  • Marketing partners: For personalized promotions and advertisements, in accordance with their privacy policies.

  • Corporate affiliates or in business transactions: Such as mergers, acquisitions, or legal compliance.

  • With your consent or direction: For deliveries or social media integrations.

Security and Retention

We use industry-standard practices to protect your data but cannot guarantee perfect security. Personal information is retained only as long as necessary for account maintenance, legal obligations, or service improvement.

Your Rights

Depending on your jurisdiction, you may:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications.

  • Request data portability.

  • Designate an authorized agent to exercise rights on your behalf.

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy or security of these sites.

Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect information from minors.

International Transfers

Your data may be transferred outside Pakistan, subject to applicable legal protections.

Changes to Privacy Policy

We may update this policy to reflect operational, legal, or regulatory changes. The “Last Updated” date will indicate the most recent revision.

Contact

For questions or to exercise your rights, contact us at contactus@kastretail.com or DHA Lahore, 54792, PK.