Shipping policy

At KAST, we aim to provide reliable and timely shipping across Pakistan. This Shipping Policy explains order processing, delivery timelines, shipping charges, and related information.

1. Shipping Partners
KAST works with trusted courier services including TCS, Leopards, and other local delivery providers to ensure timely and secure delivery.

2. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.

  • During high-demand periods, holidays, or unforeseen circumstances, processing may take slightly longer.

3. Shipping Charges

  • Shipping fees are calculated at checkout based on delivery location, weight, and service type.

  • Free shipping is offered on orders above PKR 5,000.

4. Delivery Timeframes

  • Major cities: 2-5 business days

  • Outside major cities: 5-8 business days

  • Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen events.

5. Tracking Your Order

  • A tracking number will be provided once your order is shipped.

  • Customers can track their shipments directly through the courier’s website or via updates from KAST.

6. Lost, Damaged, or Incorrect Shipments

  • If your order is lost, damaged, or contains incorrect items, contact contactus@kastretail.com immediately.

  • KAST will verify the issue and provide a replacement or refund as applicable.

  • For damaged items, photographic evidence may be requested for verification.

7. International Shipping

  • Currently, KAST focuses on domestic deliveries across Pakistan.

  • International shipping may be offered in the future, subject to additional charges, legal requirements, and shipping policies.

8. Address Accuracy

  • Customers must provide complete and accurate delivery information.

  • KAST is not responsible for delays or losses resulting from incorrect or incomplete addresses.

9. Special Instructions

  • Any specific delivery instructions should be communicated at the time of checkout.

  • Ensure someone is available at the shipping address to receive the package to avoid repeated delivery attempts or returns.

10. Contact for Shipping Queries
For assistance with shipping, tracking, or delivery issues, contact contactus@kastretail.com or call our customer service team.